The reason I got in to cleaning was because I strongly believed that the industry was, in the main, amateurish and behind the times. Stereotypical ‘Mrs Mop’ types of people was how people imagined the average cleaner to be, a woman, over 60 years old in slippers, curlers and a cigarette drooping out of her mouth as she mopped a floor with an old wooden handled mop and some kind of string mop that just moved the muck about.
It’s that time of year.
It’s that time of year and I don’t mean Christmas and all of the festivities. Towards the end of the year we have a number of accreditations that need to be renewed.
Early mornings, late nights.
Unfortunately the hours we work in the cleaning industry does mean that staff are out early and in late. As Autumn turns to Winter and the clocks go back, before long staff will be leaving and returning home in the dark. We would like staff to have as many ‘safeguards’ as possible, especially those travelling and/or working alone.
Tailor Made in Yorkshire
I meet hundreds of potential customers each and every year, who are all looking for the same thing….. A reliable cleaning company that can provide “Value for Money”, not just at the beginning but throughout the length of the contract. This sounds easy to achieve, but it actually takes serious investment and commitment to building a strong operations team. So where do sales fit into this “Value for Money” ethos that our customers are so eagerly demanding. It’s easy…. and it all starts with making sure we listen!
The Way Forward
The recent Referendum and decision for the United Kingdom to leave the European Union has created an amount of uncertainty both politically and throughout business.
Beating cancer together.
Well done and thank you to those who wore their teams Football Shirt to Work last Friday. We’ve donated £100 towards the fight against cancer.
Your donation will help us to beat bowel cancer sooner
Dear Paul ,
Thank you so much for your donation of £100.00.
Your gift will help to fund world-class research into bowel cancer.
Thanks to our scientists, doctors and nurses, more people are surviving cancer now than ever before. But we can’t stop there. We’ll keep working to diagnose cancer earlier, make treatments kinder and more effective and get closer to beating cancer.
Without you, our pioneering work just wouldn’t be possible – so thank you again from us all.
Stephanie Moore
Bobby Moore Fund
Cancer Research UK
Football Shirt to Work day
Everyone has been affected by cancer. Some personally, some where family members have suffered and certainly we all have friends who have fought this terrible disease. Cancer Research is a wonderful charity and on Friday 22nd April they’re having a ‘Football Shirt to Work’ day.
Humbled!
Sometimes we lose accounts. Thank goodness more often than not there’s nothing we could have done to stop it and you just have to thank them for their business and hope that one day you get the opportunity to work with them again.
Sales and Service, Frenemies?
I never knew that problems between sales & service was a big thing, until I started working for a big corporate company back in 2012. Before this I had my own company, brought in my own sales and managed a service team without any of the complications some environments deal with today.
New Year, new challenges.
The reason I ‘fell’ in to the cleaning industry was firstly by accident (I was involved in selling cleaning franchises) and then stayed in the industry as it became blatantly obvious that the industry was amateurish, unprofessional and also an enormous opportunity for a company who could introduce better working practices, increase productivity, improve customer service and in some cases, save the clients money.
