Sometimes we lose accounts. Thank goodness more often than not there’s nothing we could have done to stop it and you just have to thank them for their business and hope that one day you get the opportunity to work with them again.
I never knew that problems between sales & service was a big thing, until I started working for a big corporate company back in 2012. Before this I had my own company, brought in my own sales and managed a service team without any of the complications some environments deal with today.
The reason I ‘fell’ in to the cleaning industry was firstly by accident (I was involved in selling cleaning franchises) and then stayed in the industry as it became blatantly obvious that the industry was amateurish, unprofessional and also an enormous opportunity for a company who could introduce better working practices, increase productivity, improve customer service and in some cases, save the clients money.
I occasionally get asked questions about my time in business and apart from the usual “Why did you start up in business?” or “What’s the proudest thing you’ve achieved?” one of the most popular includes “Have you or do you clean anywhere that’s been haunted?”
There is little doubt that the Governments announcement of the new Living Wage a few months back is great news for those working for or in the region of the current minimum wage.
We’re always looking for the very best people we can find and have for a couple of years used our ‘Refer a Friend’ scheme to attract and keep great staff. A couple of staff recently introduced members of their family / friends and were surprised when we explained that they would get paid for it! So this is how it works,
If you introduce a friend or family member and they stay with us for four consecutive months in the job allocated, we’ll pay £40 in your following month’s pay. It really is that simply, no catches, we just want brilliant people to join us.
So, if you know of anyone wanting work and you already work with us, please point them in the direction of the office (0191 2720825) or any of the Operations team and we’ll ensure you’ll get paid on the fifth month after they start work.
Looking after clients is what we do best…
Showing how much of an impression our brilliant staff make. Well done everyone.
It’s always lovely when our customers tell us what they think of our service. We’re so lucky to have such wonderful staff who care about their work and always look to exceed the expectations of the clients. Well done to the cleaning and operations team, you deserve the credit.
Our Yorkshire Business Consultant, Jodi got married on the 26th May in Las Vegas to Mark. Their families were there and their lovely children Sky and Hunter played their part too. We’d all like to wish the new Mrs Davidson every happiness.