At our May operations meeting the team decided on two wonderful members of our cleaning team for the “Edwards Above and Beyond Awards”.
First is Paula Green (pictured above) who cleans a doctors surgery in Newcastle. The surgery recently had a CQC Audit and came in the top 4% in the UK for cleanliness. This is a fantastic achievement and we’re so proud of Paula. Paula has been with us since March 2010 and also does another job for us at a solicitors in Newcastle. Well done Paula.
Our second winner has also been with us for quite a while. Margaret Naunton joined us in June 2007 and has always helped us in covering work and when Margaret’s own jobs have been audited by our operations team they always comment that there was ‘Nothing at all to find’. Margaret is highly thought of by our staff and the clients she cleans. Thank you Margaret, you’re a star.
A little something is on the way to you both. Thank you.
When it comes to politics I tend to glaze over. I can’t get enthused about what they stand for, what plans they have or what they say they’re going to do for my region, my friends, my family, my business or simply, just me!
Every other month our Management Team will choose two members of staff who have gone “Above and Beyond” to provide service excellence to our customers. The winners will receive a gift voucher as a small ‘thank you’ and we’ll sing their praises on our website and on our Face Book page.
The first of our two winners is Carole Georgeson (pictured) who has been a great help to our Operations Team by helping with one off cleans, weekend work and deep cleans in new start up accounts. Barbara Brown, Senior Operations Manager said “Carole has been an absolute God-send over the past few months”. Thank you Carole, your gift voucher will be posted over the next couple of days.
Amanda Storey is our second winner as chosen by Craig Fraser, Operations Manager who said “Amanda’s work is just brilliant, I try and find something to mention in our audits but there’s nothing to find!” The clients love Amanda and is a worthy winner of our Above and Beyond Award. Well done and thank you Amanda.
A year ago Hazel and I sat in the Marriot Hotel in Panjim, Goa, on a winter break overlooking the Mandovi River and talked about goals and aspirations for both our business and personal lives for 2014. We find Christmas and a New Year a great time to look at what’s been achieved and look forward to the next 12 months.
One of my favourite TV programmes is the BBC’s DIY SOS. I just love the way people pull together and make things happen, in fact make things right for those desperately in need of a little help. I’m always astounded by the way people give up their time and money to assist where it’s needed the most. Often these individuals and groups are strangers and simply give because they can and have a desire to ‘give a little something back.’
Being in the industry we’re in we’re often providing quotes for prospective customers and as our sales team have been on holidays through the summer, I’ve been going on a few of the bids, just like the old days, before we had a sales team when I did them all myself.
Luckily enough I’ve been to a few birthday parties, anniversaries and a couple of ‘Sportsman’s Dinners’ over the past month or two and at those events with a buffet on, I’ve made sure I had something to eat before I got there. Sounds ungrateful? Well read on.
We are extremely passionate about the service we provide and committed to looking out for our clients. We look to achieve excellence and have successfully gained the ISO9001 quality standard and ISO14001 environmental accreditation. Our eco-friendly policy ensures we do our bit for the environment and we continually look for new ways to improve what we do.