Determination, like no other

One of my favourite TV programmes is the BBC’s DIY SOS. I just love the way people pull together and make things happen, in fact make things right for those desperately in need of a little help. I’m always astounded by the way people give up their time and money to assist where it’s needed the most. Often these individuals and groups are strangers and simply give because they can and have a desire to ‘give a little something back.’

Back to School

On Tuesday the 8th July I’ve been invited back to my old school, Ponteland High School to participate in their ‘Entrepreneur Week’ where the students join in various tasks and to give them many different opportunities to see if they have the ‘bug for business.’

Controlling Cleaning Costs

One of the areas we work extremely hard at is helping our customer to control their costs and adding value where we can. Most of the cost is simply labour charges, you’re paying for a cleaning operative to physically do a task and therefore reducing the number of tasks or making a task easier or quicker (increasing productivity) will help. There are some things where clients can also help themselves and ensure cleaning costs are kept under control and here are a few examples of where money can be saved.

Cross Contamination Surprises

Over the years we’ve visited a lot of potential clients and poked our heads in to a huge number of cleaning cupboards. As I’ve recently been training new Business Development Managers, I’ve been back in to visiting buildings and looking around the areas used to store mops, cloths and associated equipment etc.

Excellent Audit Result

One of the markets we specialise in is the clinical industry where we clean a lot of dental and doctor surgeries and we do work directly for the Primary Care Trust (NHS). The largest site we look after has today had an audit to ensure that we are compliant with our Service Level Agreement and we do this by working to stringent Key Performance Indicators (KPI’s). We’re delighted to have achieved a 99% score. Huge congratulations to the team and Operations Managers who work so very hard to ensure that standards remain consistently high.