It has been a year of ups and downs. January and February started really well for the business and we had some substantial contract gains which, following on from a strong end to 2016, put us in an excellent position for the rest of 2017.
You may well have heard the term and watched news reports of instances of Modern Slavery right across the UK and the rest of the World but what does it mean for us and what can we all do to ensure it doesn’t go on in our business or our supply chain.
Congratulations to Dawn Hagan (and boyfriend Joe) as they became a first time Mam and Dad to Vincent Edward Duffy on Monday the 17th July. Tina (Dawn’s Mam) now becomes Nana T and was so thrilled with the arrival of Vinnie, Nana T brought him in to the office for some cuddles! Although Dawn has worked with us for three years, Nana T has worked with us for ten!
We look forward to seeing a lot more of Vinnie.
We are surrounded by germs especially in confined areas where people are working or interacting in close proximity with one another like the office or school or hospitals and medical centre’s they are at particular high risk of the spread of germs.
Due to huge expansion we’re looking for an experienced Operations Manager to join our family business. You’ll need to be a real ‘team player’ a good organiser and motivator and know how to liaise brilliantly with customers.
It’s always a sad time when we lose a valuable member of staff but in May we lost two!
The reason I got in to cleaning was because I strongly believed that the industry was, in the main, amateurish and behind the times. Stereotypical ‘Mrs Mop’ types of people was how people imagined the average cleaner to be, a woman, over 60 years old in slippers, curlers and a cigarette drooping out of her mouth as she mopped a floor with an old wooden handled mop and some kind of string mop that just moved the muck about.
It’s that time of year and I don’t mean Christmas and all of the festivities. Towards the end of the year we have a number of accreditations that need to be renewed.
Unfortunately the hours we work in the cleaning industry does mean that staff are out early and in late. As Autumn turns to Winter and the clocks go back, before long staff will be leaving and returning home in the dark. We would like staff to have as many ‘safeguards’ as possible, especially those travelling and/or working alone.
I meet hundreds of potential customers each and every year, who are all looking for the same thing….. A reliable cleaning company that can provide “Value for Money”, not just at the beginning but throughout the length of the contract. This sounds easy to achieve, but it actually takes serious investment and commitment to building a strong operations team. So where do sales fit into this “Value for Money” ethos that our customers are so eagerly demanding. It’s easy…. and it all starts with making sure we listen!