Meet the Team

Each member of our highly experienced team is dedicated to providing you with only the best service we can possibly provide. It shows in everything we do, from how we assess your needs, to how we with you on an ongoing basis, to how we respond to the changing needs of your business.

Paul Edwards

Managing Director

Starting the original business in 1998, Paul split the company in two in 2003 when the ex-Director took the other half and went his own way. The company became Edwards Commercial Cleaning Services Limited and Hazel, Paul’s wife, joined the new business. Since then the business has grown year on year, creating many jobs and opportunities and gaining an excellent reputation for ‘exceeding expectations’. In September 2013 on it’s 10th anniversary, the company re-branded and changed colours, logo’s and now has a lovely new website! On the 10th March 2014 Edwards Commercial Cleaning (North) Limited was started covering the Yorkshire region. Plans for growth and creating even more jobs and opportunities are huge. A really exciting time for the two businesses. Paul’s passion is to empower and develop the staff to reach their potential. “If we give the people the opportunity, mentor and support them, then they flourish. Seeing progression up through the business of an individual is amazing and this ensures that our customers get the service and personal attention they deserve.”

Hazel Edwards

Company Secretary

Hazel joined the newly formed company in 2003 and runs the administration side of the business. With 15 years of local government administration experience, Hazel does everything from payroll and invoicing to cash collection, banking and all the personnel contracts for the workforce. “I’ve been in administration since I was 17 and started at the the DHSS in Longbenton. It gave me an excellent grounding in the importance of systems and ways of working efficiently. Now with our own family business, looking after the clients and our staff is so important. Getting the invoices right and ensuring our staff are paid correctly, on time is vital. Happy staff look after the customers and that’s what it’s all about.”

Tracy Walker

General Manager

We are absolutely delighted to be able to introduce Tracy Walker as our General Manager.

Tracy worked in a similar position for another local commercial cleaning company for the past 12 years and has a wealth of experience and loves to ‘Lead from the Front’ as demonstrated when she went out to clean on Christmas Day to save her team from having to work!

Having managed major accounts and teams of operations managers and area supervisors, Tracy was the perfect choice when recruiting for this important role in our management team.

Building relationships with key stakeholders, managing performance and supporting her teams has been a few of Tracy’s strengths over her time in the industry. Hugely respected in the business and with a reputation for high standards and fairness, Tracy has fitted straight in.

In her spare time, Tracy is a volunteer for The Samaritans as she loves to help and support others in any way possible.

Jonny Edwards

Area Manager

Jonny has been working for many years now with the administration side of the business and has an excellent understanding of accounts and payroll and now, following on from gaining his 2:1 Degree in Business, is fast learning our business. Working with Tracy, Paula, Michael, Mark and Steve and the rest of the operations team, Jonny is working closely with the most important people, our cleaning teams. Jonny has completed his IOSH qualification in managing safely. When not at work, Jonny loves his football and (when he gets fit following ACL surgery) he may get back to coaching junior football somewhere as he has his Class 1 coaching badge. Jonny has been at the forefront of the fight against Covid19 and has been heavily involved in deep cleans.

Lee Thompson

Business Development Manager (Yorkshire)

Lee worked in the business to business division of O2 for 17 years before joining us a Business Development Manager covering our Yorkshire region. With a fabulous work ethic, a lovely friendly personality and a huge ambition to be the best, we’re delighted to have Lee working with us. Living in Wakefield and married with two football mad lads, Lee is kept busy out of work too. A qualified Class 1 Coach just shows he’s always looking to give back and help where he can. Exciting times for the business as we push ahead with our growth plans.

Business Development Manager (North East)

Alexandra Wann

Business Development Manager (North East)

Alex comes to us with over twenty years’ experience in sales and is perfectly place to lead our Business Development team across the North East. Full of ideas, highly motivated and with a great work ethic, Alex is an absolute asset to our team. Outside of the office, Alex loves spending time with her family including her beautiful newborn granddaughter!

Paula Walker

Senior Accounts Manager

Paula came to us from years working in the care industry. Looking after people is just perfect for what Paula does with us! Taking care of her staff and clients is so important and since coming on board in 2022, Paula has done that perfectly.

Nikki Masterman

HR Director

We’re delighted to welcome Nikki Masterman as HR Director. Nikki joins at a really exciting time as we look to grow our teams rapidly and wanted a strategy in place, not only covering the day to day HR but looking at staff engagement, training, wellness, onboarding and career pathways. Nikki is the MD of an award winning company called Inspired HR and has worked for huge corporates as well as the smaller family run operations. Meeting with Nikki are fun as she’s a ‘feeder’ and comes equipped with bags full of goodies! Another dog owning member of the team too and we’re so looking forward to working together.

Marketing Director

Harriet Young

Marketing Director

Harriet joined our team in 2023 and manages all of our marketing activity. From social media to PR to SEO to design, she’s got it covered! If you’d like to discuss anything marketing related, please feel free to reach out to her.

Harriet is the founder of Smart Cookie Marketing, a fairly priced, straight-talking marketing company aimed at promoting and developing small and medium sized businesses.

Outside of work, Harriet enjoys playing tennis and spending time with her loved ones. At the moment, she is also busy planning her wedding!

Stephanie Nicholson

Finance Manager

It’s taken a while but we’ve now got Steph to look at the financial side of the business which is a great help for Hazel. Collecting in money is such an important part of running a company and Steph has a load of experience doing exactly that. We’ve already seen excellent results and it’s lovely having Steph working with us. Out of work her two little’uns keep Steph really busy and she enjoys walks on the beach. The odd glass of wine goes down nicely too!

Sarah Taylor

Office Manager

Sarah is now our full time Office Manager and we’re absolutely delighted to have such a bubbly personality in our new John Buddle Work Village office. Sarah had originally been with us in a part time role but we thought it was time Sarah ‘officially’ ran the place! Sarah will be working mainly from the office but with innovations in IT, Sarah can work from virtually any place she’s is. When not at work Sarah spends lots of time with Dylan (her big lad, who seems to be getting taller every time we see him), Zumba and a whole host of stuff to keep her busy. Great to have you around a whole lot more.


Office Hound

Bella is a Newfoundland and loves jam on toast, biscuits, sausages, curry and anything else that happens to drop on the floor (accidentally of course).

We're always looking for local, experienced cleaning staff to work with us. If you're interested in joining us, please get in touch. If you have a car and are able to work very flexible hours, please get in touch. We pay mileage allowances too.