As businesses grow, so do the demands on their workplaces.
For One Utility Bill, one of the North East's fastest-growing businesses, maintaining a welcoming and well-managed environment has been an important part of supporting that growth.
When Workplace Operations Manager Melanie Straight joined One Utility Bill, she quickly recognised that the company's previous cleaning provider wasn't meeting expectations.
Reliability had become a challenge, and with the business continuing to grow, it was clear they needed more than just a cleaning company.
At the time, One Utility Bill employed around 60 people. Today, that number has grown to more than 230, with Edwards Commercial Cleaning adapting alongside the business every step of the way.
More Than Just a Cleaning
For Melanie, the biggest difference has been the relationship.
Commercial cleaning is often judged by what people don't notice. A workplace that feels clean, safe and well looked after allows employees to focus on what they do best.
But behind that is communication, trust and responsiveness.
"It's become incredibly easy. I speak to Paula all the time. If something pops into my head, I'll send her a message and she'll respond straight away. It feels less like working with an external supplier and more like working with another member of the team."
The Little Things Matter
Attention to detail was another area where Edwards quickly stood apart.
Melanie believes the small details make a huge difference to how a workplace feels, and she wanted a cleaning partner who would take ownership rather than wait to be asked.
That proactive approach has helped build confidence throughout the partnership, creating a service that feels genuinely integrated into the day-to-day running of the business.
Honesty Is Always The Best Policy
As One Utility Bill has continued to grow, its requirements have naturally evolved.
Whether adjusting cleaning schedules, introducing different products to accommodate allergies or simply being honest about the time needed to complete a job properly, Edwards has remained flexible throughout.
For Melanie, honest communication has been key.
"I'd much rather someone told me they needed another hour than rushed the job. That honesty builds trust."
It's this combination of flexibility, open communication and consistently high standards that has helped build a long-term partnership between the two businesses.
Looking back, Melanie has no hesitation in recommending Edwards Commercial Cleaning.
"People often underestimate the amount of work that goes into maintaining a clean, safe and welcoming workplace. Edwards understand that. They care about the standard of their work, they're easy to communicate with, and they've grown alongside our business."
