We’re proud to hold ISO 9001 certification, a globally recognised standard for quality management systems. But what does that mean in practice?

What Is ISO 9001?

It outlines the framework a business should follow to consistently deliver quality products or services. At its core, it is about:

• Ensuring consistency in operations
• Driving continuous improvement
• Strengthening customer satisfaction
• Encouraging accountability at all levels

To earn certification, organisations must be independently audited and demonstrate that they meet strict quality management criteria.

What It Means for Us

For Edwards Commercial Cleaning, ISO 9001 gives us the systems, structure, and clarity to do what we do best – deliver reliable, high-quality cleaning services, every time.

It helps us standardise procedures across contracts, train our teams with clearly defined expectations, and regularly review our performance through audits and client feedback. We address risks before they become problems and seek out opportunities to continually improve.

Consequently, ISO 9001 empowers every member of our team! From head office to frontline operatives, it enables them to take ownership of quality.

What It Means for You

For our clients, this certification provides confidence. You’re working with a supplier who doesn’t just meet expectations, we measure, monitor, and improve on them.

It means you receive consistent service across all sites, clear communication about what’s being done, and a proactive approach to managing issues. Because of this, everyone involved in your contract knows their responsibilities and is committed to delivering results you can trust.

In short, it helps us provide the peace of mind and reliability that every client deserves.