Frequently Asked Questions

Well, our agreement is simple. If you are not satisfied with our service just give us 30 days written notice and that's it! We treat all of our customers as partners and work hard to ensure that our business relationship continues but in the event that a customer wants to leave us, why make it hard for them to go? Thankfully, we seem to keep the vast majority very happy.

One of our Business Development Managers will visit your site to understand what you like and expect from your cleaning contractor and to see if we can help. You will then be provided with a bespoke quotation. The quotation is without any obligation and is, of course free. 

At Edwards Commercial Cleaning, health and safety is more than a compliance measure. It’s a core part of how we protect the people and places we serve. Every site we manage is supported by thorough risk assessments and continuous monitoring to ensure our teams operate safely and efficiently.

We’re proud to hold SafeContractor accreditation. This recognition reflects our commitment to best practice, operational excellence, and the wellbeing of everyone in the buildings we care for. As a family-run business, safety isn’t just policy, it’s personal!

Edwards Commercial Cleaning takes its ESG commitments seriously, building sustainability, responsibility and positive impact into every part of the business. When it comes to the environment, we are always looking for practical ways to reduce waste. That includes smarter processes, better recycling, and making sure materials are handled and disposed of properly. We also support clients in choosing greener options, such as reusable cleaning materials and efficient product systems, so together we can reduce environmental impact in a meaningful way.

Our approach to cleaning chemicals is equally considered. We carefully select products that are safer for people and the planet, choosing biodegradable and low-toxicity solutions wherever possible. Every member of our team is trained to use chemicals responsibly and efficiently so we can deliver exceptional results while keeping product use and environmental impact to a minimum. We also review our suppliers regularly to ensure we stay aligned with the latest environmental and sustainability standards.

Strong governance underpins all of this. We take compliance seriously and stay up to date with UK regulations, industry guidance and best practice. Health and safety, environmental responsibilities and ethical standards are reviewed regularly to ensure our operations remain accountable and transparent. This approach helps us protect the trust placed in us by clients, employees and partners.

By reducing waste, choosing safer chemicals, putting people first and maintaining high levels of compliance, Edwards Commercial Cleaning continues to show a genuine commitment to doing the right thing, both now and for the future.