Bank House

In this success story, we share how Edwards Commercial Cleaning partnered with Bank House, a brand new BREEAM excellent office building in the heart of Newcastle City Centre.

Through our conversation with Andrew Simmons, Building Manager at Bank House, we explore the impact of our services, the improvements we've delivered, and how our partnership supports their operations. This case study highlights the benefits of a tailored, high-standard cleaning solution in a busy office environment.

Why did you choose to work with Edwards?

Having managed buildings for major firms like BMP, JLL, and Cushman & Wakefield in London, I returned to the North East with high expectations. At the time, OCS was the main provider, but feedback was mixed. After meeting several companies, I chose Edwards because of Paul Edwards himself. His honest, passionate, and personable approach stood out. Unlike others who over-promised, Paul was transparent about what they could offer and committed to delivering quality.

What made Edwards different from other providers?

Edwards stood out because of their honesty and personal approach. Paul was upfront about their services, and if something was outside their usual scope, he was clear about it. That integrity set them apart. It wasn’t about being the cheapest; it was about delivering consistent, high-quality service backed by genuine relationships.

How was the onboarding process?

The onboarding was seamless. We were lucky to start in a brand-new building, so there were no legacy issues. From day one, Edwards provided consistent support and have remained engaged through weekly site walkarounds and regular communication. Their team quickly integrated, and their hands-on approach, especially from management like Tracy and Paula, made a real difference.

What value has Edwards brought to your facilities?

Edwards has been instrumental in maintaining exceptional cleanliness standards. We do weekly detailed inspections, and I can honestly say the site is immaculate. Their team has implemented chemical-free cleaning, improved waste streams, and introduced sustainable solutions that align with our ESG goals. They’re also flexible and open to testing new equipment and products on-site to ensure we always get the best results.

How does Edwards support your sustainability goals?

Sustainability is a priority for us, and Edwards has helped us achieve chemical-free cleaning and improved our waste management. They introduced eco-friendly products like Biovate and provided solutions that reduced our environmental impact without compromising on quality. Their commitment to sustainability makes it easy for us to report strong ESG credentials.

Would you recommend Edwards Commercial Cleaning?

Absolutely. I’ve already recommended them to many of our tenants, and several have switched to Edwards. They retain clients because of their reliable service and strong relationships. Their staff retention is excellent, which reflects well on their management and company culture. Edwards combines high standards with a personal touch, and I wouldn’t hesitate to recommend them.

Is this the sort of service you’d like in your office? Request a no obligation quotation today.