Compliance

ISO 9001: Global Standard for Quality Management

We are proud to hold ISO 9001 certification, the internationally recognised standard for Quality Management Systems (QMS). This certification is not simply a badge; it is a framework that governs how we operate every day.

ISO 9001 requires us to be independently audited and demonstrate strict adherence to criteria built around:

• Ensuring Consistency in all operational procedures.
• Driving Continuous Improvement across all services.
• Strengthening Customer Satisfaction through reliable service.
• Encouraging Accountability at every level of the organisation.

What This Means for Edwards Commercial Cleaning

The ISO 9001 system provides us with the structure, clarity, and discipline necessary to maintain our commitment to excellence:

• Standardised Procedures: It helps us standardise cleaning procedures across all contracts, ensuring the same high quality regardless of the site.
• Empowered Team: It establishes clearly defined expectations for training, enabling every member, from head office to frontline operatives, to take ownership of quality.
• Proactive Risk Management: We use the QMS to anticipate and address potential risks before they become problems, ensuring reliable results without interruption.
• Performance Review: We regularly review our performance through internal audits and client feedback to identify opportunities for continual improvement.

The ISO 9001 framework empowers us to do what we do best: deliver reliable, high-quality cleaning services, every single time.

What This Means for You, Our Client

Partnering with an ISO 9001-certified supplier provides you with invaluable confidence and peace of mind:

Consistent Service: You receive the same high-quality, measured service across all your sites, removing variables and ensuring reliability.

• Reliability You Can Trust: Our commitment means we don't just meet expectations—we measure, monitor, and improve on them.
• Clear Accountability: Everyone involved in your contract understands their responsibilities, ensuring that they are committed to delivering results.
• Proactive Issue Management: Our systems ensure that issues are managed proactively, with clear communication about what is being done, and a focus on swift resolution.

In short, our ISO 9001 certification ensures you are working with a supplier committed to a structured, auditable, and continuously improving standard of quality and professionalism.